Technical Support

How do I transfer the program from my old computer to a new my new one?

Transferring your data to a new computer is very simple. You download and install to your new computer. On your old computer, locate the program data files which will be stored in a location similar to this - C:\Users\<username>\Documents\WineBanq 11. Take the whole WineBanq directory and copy it to the same location in your new PC. That is all that needs to be done.

I am a Home Winemaster user, what do I do now it is discontinued?

Home Winemaster and the Winestate Tasting Notes are no longer supported. If you have a current subscription to the Notes, please contact Winestate directly. As a Home Winemaster user you can continue to manage your cellare wine WineBanq (if you already own version 11 there is no charge as your existing registration key will work). To transer your data from Home Winemaster to WineBanq, please do the following:

1. Download and install the latest version of WineBanq. Run it once to setup the directories and configuration file. Then exit the program.

2. Locate your Home Winemaster directory using Windows Explorer. It is normally found at - C:\Users\username\Documents\Home winemaster 11 (Note: change the word username to the name of your Windows account).

3. Select the Data folder that is listed under the Home Winemaster 11 directory, right click and select Copy, Select the WineBanq 11 directory and choose Paste.

4. Run Winebanq.

5. If you have renamed your default cellar, it may not appear first time. You just need to select it from the list of cellars that can be found on the Status Bar of the application.

Pre Sales

Is the free version fully functional?

Yes. Version 12 may be used for free in perpituity.

Is there an Apple version of the software?

No. We do not support Apple and there are currently no plans to do so.

System Requirements

What versions of Windows to you support?

We support all versions from Windows XP SP3 through to Windows 10 (32 and 64 bit). Your system must be able to support the .NET Framework v4.

I get an error when trying to do an import. A missing Micorosft OLEDB DLL is reported.?

Even if you have Office installed, you may need to download an additional library from Microsoft. You will require the 32 bit version - https://www.microsoft.com/en-gb/download/details.aspx?id=13255

Terms of Use

How many computers may I install WineBanq on.

There is no limit.